Gift Cards

Contact

• When is customer services open?
• Contact us via email, phone & mail

General

• Store Feedback
• What is your privacy policy?
• What are your terms of use?

Jobs & Careers

• Do you have any job vacancies?
• How can I apply for a position with Just Jeans?

Updating Account Details

• How do I unsubscribe from emails?
• How do I delete my Just Jeans account?
• How do I change my password?
• Which brands can I shop online using my account?
• How can I update my account billing address or delivery address?
• How can I update my email address?

Account Issues

• I'm having trouble logging into my account?
• My account has been locked?
• I've forgotten my password, how do I update it?

Myer One Program Information

• Where can I use my rewards?
• How long do my Just Shop Rewards last?
• Why is the Just Shop Rewards Program closing?
• How do I join MYER one?
• Do I earn points on a JUST SHOP REWARD redeemed?
• Can I opt out or cancel my Just Shop Rewards membership?

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Product

• Can you transfer stock between stores?

Payments

• How to pay with Openpay
• How to pay with Zip?
• How to pay with Afterpay & Afterpay Express
• I forgot to apply my promo code, can you help?
• What payment methods do you accept?
• How to pay with PayPal Pay in 4

Pricing

• Do prices online include GST?
• Do you offer bulk order discounts?
• Are the prices online the same in store?
• Pricing in our online store

Promo Codes

• Where do I enter my promo code?
• Why is my promo code not applying?
• How does your Buy 1 get 1 50% off offer work?
• Can I use my promo code on sale or discounted items?
• I haven't received my welcome code after signing up?

Purchasing Gift Cards

• How can I purchase a Gift Card?
• Do Gift Cards expire?
• Is it safe to purchase Gift Cards online?
• Can I add a message to Gift Cards purchased online?
• Can I purchase Gift Cards and items in one transaction?
• What payment methods are accepted online to purchase a Gift Card?

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Using Gift Cards

• What is an eGift Card?
• How do I check the balance and transactions of my Gift Card?
• Can I still use my Dotti Gift Card/The Perfect Gift Card issued period to 26 January 2025.
• Gift Card terms & conditions of use
• How do I use my Gift Card to purchase online?
• Where can I use my Gift Cards?

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Order Issues

• I have received the wrong item, what can I do?
• I have not received my order confirmation email?

Online Orders

• Can I cancel my order?
• How to Shop across brands on our website
• How can I find my order number?
• How do I know my order went through?
• I have an item missing from my order?
• Can I add/swap/remove items from my order?

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International Delivery

• Will I be charged customs duty or taxes on my international order?
• Do you ship internationally?
• Will I be charged customs & taxes when ordering from overseas?

Delivery Issues

• My order says it has been delivered, but I have not received it?
• I haven't received an email with my tracking information?
• Why has my order been returned to sender?

Delivery Information

• What if the delivery date has passed and I still don't have my order?
• How do I track my order?
• Delivery options & pricing
• Do you offer Click&Collect?
• Can an item from a store be sent to me?
• Can I upgrade to Express Delivery?

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Policy

• Change Of Mind Refund & Exchange Policy

Exchanges

• How do I exchange an item?
• Do I need to pay for my exchange?
• What if the item I want to exchange for is sold out?
• What if I exchange for a higher value item?
• What if I exchange for a cheaper item?

Returns & Refunds

• How can I get a refund on my Afterpay, Zippay order?
• How do I return an item?
• Can I return a sale item?
• Can I return my online order in store?
• Do I need to pay for my return?
• Can I return a Paypal order in store?

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