You may exchange an item for something else from Just Jeans, provided the conditions in our Refund & Exchange Policy have been met. Exchanges are subject to stock availability.
Purchases Made In Just Jeans Stores
Purchases made in a Just Jeans retail store (including purchases in a store for delivery to you) can be exchanged in a Just Jeans retail store. You must present the receipt you received in the store at the time you purchased your items.
Purchases Made Online
Purchases made in a Just Jeans Australian retail store (including purchases in an Australian store for delivery to you) can be exchanged in a Just Jeans Australian retail store. You must present the receipt you received in the store at the time you purchased your items.
Purchases made Online in Australia Dollars
You can exchange an item purchased online:
By visiting the relevant brand’s retail store in Australia (ie. items bought at Peter Alexander, Just Jeans, Jay Jays, Smiggle, Portmans, Dotti and Jacqui E can only be returned to the store of the same brand); or
By posting it to our Online Store Returns/Exchange address:
Just Group Online
Returns & Exchanges
1 Roussos Place
Truganina, VIC
Australia 3029
- Make sure your order number, name, address, email, phone number and instructions are included and any comments.
- All returns & exchanges remain the responsibility of the purchaser until received by the Just Group. Exchanges are subject to stock availability. Refunds will be processed at the original purchase price using the original form of payment. Delivery charges will not be refunded and standard delivery charges apply on re-delivery for exchanges, unless goods are returned in accordance with your consumer law rights.