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Our refund & exchange policy

  • Updated
Our Change Of Mind Refund & Exchange Policy

We will happily exchange or refund providing the following conditions have been met:
1. The item with the original receipt is returned within 30 days of purchase.
2. Items must be in original condition as purchased, with all labels/tickets/packaging attached. If your purchase includes garments, they must not have been washed or worn.
3. The item must not have been personalised.

Please note that our change of mind refund & exchange policy set out above does not affect or limit your consumer law rights and the consumer guarantees under those laws in any way (eg. for items that are faulty or don’t match the description).  

How to get a refund or exchange in Australia


You can return or exchange an item purchased online:

1. By visiting the relevant brand’s retail store in Australia (ie. items bought at Peter Alexander, Just Jeans, Jay Jays, Smiggle, Portmans, Dotti and Jacqui E can only be returned to the store of the same brand);
OR
2. By completing the below and posting it to our Online Store Returns/Exchange address:
Just Group Online Returns & Exchanges, 1 Roussos Place, Truganina, Victoria, Australia 3029

All returns & exchanges remain the responsibility of the purchaser until received by the Just Group. Exchanges are subject to stock availability. Refunds will be processed at the original purchase price using the original form of payment. Delivery charges will not be refunded and standard delivery charges apply on re-delivery for exchanges, unless goods are returned in accordance with your consumer law rights.
Variation To Refund & Exchange Policy For Items Purchased With Afterpay or Zippay

An item purchased online using Afterpay or Zippay as tender can be:
i) Refunded by posting it to our Online Store Returns/Exchange address or
ii) Exchanged in store for product or a gift card by visiting the relevant brand’s retail store in Australia (ie. items bought at Peter Alexander, Just Jeans, Jay Jays, Smiggle, Portmans, Dotti and Jacqui E can only be returned to the store of the same brand). Gift cards will also be issued for any difference between the item exchanged and the amount originally paid.

We are unable to issue refunds in store where Afterpay or Zippay was used as tender. All refunds and exchanges are subject to our refund and exchange policy having been met.