Returns & refunds will be accepted provided the conditions in the Refund & Exchange Policy have been met. Refunds will be processed using the original form of payment.
Purchases made in Just Jeans stores
Purchases made in a Just Jeans Australian retail store can be returned in a Just Jeans Australian retail store. You must present the receipt you received in the store at the time you purchased your items.
Purchases made Online
You can return an item purchased online:
1. By visiting the relevant brand’s retail store in Australia (ie. items bought at Just Jeans, Jay Jays, Portmans, Dotti and Jacqui E can only be returned to the store of the same brand);
OR
2. By posting it to the following Online Store Returns/Exchange address:
Just Group Online Returns & Exchanges, 1 Roussos Place, Truganina, Victoria, Australia 3029.
Make sure you include your order number, name, address, email, phone number, instructions and any comments concerning the return.
All returns & exchanges remain the responsibility of the purchaser until received by the Just Group. Exchanges are subject to stock availability. Refunds will be processed at the original purchase price using the original form of payment. Delivery charges will not be refunded and standard delivery charges apply on re-delivery for exchanges, unless goods are returned in accordance with your consumer law rights.